Shipping
Every Averelé order is thoughtfully packed by hand in our New York studio.
Orders are typically processed within 2–3 business days. During product launches, holidays, or promotional events, processing times may be slightly longer.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Rates
- Standard Shipping: Flat Rate
- Free U.S. Shipping: Orders of $85 or more
At this time, Averelé ships only within the United States.
Returns
We hope you love your Averelé purchase.
Due to the nature of skincare products, we are unable to accept returns or exchanges on opened or used items.
If your order arrives damaged, incorrect, or there is a problem with your shipment, please contact us within 7 days of delivery and we’ll be happy to help.
Please include your order number and photos of any damaged items when contacting us.
Lost or Delayed Packages
Once an order has been shipped, delivery times are the responsibility of the shipping carrier.
If your package appears to be lost or delayed, please contact us and we’ll gladly help you work with the carrier to locate your shipment.
Questions?
We’re always happy to help.
Email: info@averele.com
Or visit our Contact page.
Every Averelé product is handcrafted in small batches using thoughtfully selected botanical ingredients. Slight variations in color and aroma are a natural part of working with authentic plant materials and are a reflection of each batch’s uniqueness.