Are Averelé products handmade?
Yes. Every Averelé product is thoughtfully formulated and handcrafted in small batches in New York to ensure exceptional quality and attention to detail.
Are your products cruelty-free?
Yes. We do not test our finished products on animals.
Are your products suitable for sensitive skin?
Our formulas are created with carefully selected botanical ingredients and are designed to support the skin’s natural barrier. Because every person’s skin is unique, we recommend reviewing the ingredient list carefully and performing a patch test before first use.
Why does my product look slightly different from a previous purchase?
We use many naturally derived botanical oils and extracts. Slight variations in color, aroma, and appearance are a natural part of working with plant-based ingredients and do not affect product quality or performance.
How should I store my skincare?
Store your products in a cool, dry place away from direct sunlight and excessive heat. Always replace the cap securely after use.
How long will my order take to ship?
Orders are typically processed within 2–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
Do you offer free shipping?
Yes. We offer free U.S. shipping on orders of $85 or more. Orders below that amount ship for the current flat rate.
What is your return policy?
Due to the nature of skincare products, we cannot accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll be happy to help.
Can I use your products during pregnancy or while nursing?
If you are pregnant, nursing, or under the care of a physician, we recommend consulting your healthcare provider before introducing any new skincare products, particularly those containing essential oils or active ingredients.
How can I contact you?
We’re always happy to help.
Please visit our Contact page or email us at info@averele.com
From the Makers of Le Silo Bleu
Averelé is proudly created by the makers of Le Silo Bleu, bringing the same commitment to thoughtful